Ways of working

Introduction

Our culture enables us to engage in inspiring and challenging work, give our best, and deliver outstanding results for our clients. It’s important that we manage our time and energy in way that enables us to sustain high performance and supports others to do the same.

Our ten ways of working are about doing what matters better, and helping each other to succeed. They are enablers that help us achieve excellence consistently. We have used best practices and collaborated with our people to create straightforward, practical guidelines that everyone in our firm can follow.

Our ten ways of working

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  We share purpose and context

  We make sure everyone understands the bigger picture, why their work matters and how it contributes to our shared success.

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  We plan and manage workloads thoughtfully

  We invest time in planning to ensure everyone knows what needs to be done, by whom, and by when. We engage with our clients on the management of projects and timelines. We consider the use of work allocation or alternative internal resourcing and consider how best to manage necessary late-night or weekend work.

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  We set clear expectations and respect each other’s time

  We favor clear and concise verbal and written communication. We are upfront about what’s needed, especially when delegating work. We respect each other’s time by starting and finishing meetings promptly, keeping calendars up to date, and being mindful of time zones, religious celebrations, and public holidays.

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  We understand the importance of in-person time with colleagues

  We spend time together in the office, strengthening relationships and community. Connection builds trust, inclusion and resilience, and facilitates collaboration, learning and development.

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  We use technology effectively

  We use technology (including AI) effectively to be more efficient and manage projects better. We demonstrate being present by turning cameras on for internal and client virtual calls and by actively listening.

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  We encourage open, honest communication and make it simple to seek help

  By checking in with colleagues, asking how they’re doing, and actively listening to what they tell us, we ensure everyone feels heard. Sharing our own concerns encourages others to do the same, and discussing capacity issues or the need for support is normalized.

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  We prioritize learning and development

  We give and seek feedback to continuously improve our performance and our team’s performance. We learn from each other, seeking out diverse perspectives and challenging our own assumptions.

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  We learn from our mistakes

  When we make mistakes (which we all do) we don’t apportion blame but seek to understand and learn from them.

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  We are mindful of how our working styles may impact others

  We recognize different working styles and always treat each other with respect and professionalism. We regularly review our ways of working and are conscious of how our own working patterns, preferences, communication styles, and deadlines may affect others.

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  We celebrate successes

  We recognize achievements, both big and small. We celebrate team wins – in a manner that is inclusive – and thank colleagues, especially when they have gone above and beyond and done a great job.