A&O Shearman
Working at A&O Shearman
Working at A&O Shearman Culture and benefits Training and development Candidate charter Ways of working
A&O Shearman
Technology that powers global performance
Global IT at A&O Shearman is driving the technology that underpins a leading international law firm. Our strategy is centered on creating a connected, forward‑looking environment where secure, high‑performing platforms enable people to work seamlessly across our global network. We combine deep technical expertise with a sharp focus on business outcomes - ensuring technology is not just reliable, but a true enabler of growth and innovation. From cloud and infrastructure to data and security, we are continuously evolving our technology landscape to meet the demands of a fast‑paced, global business. It’s an environment where ideas are valued, standards are high, and impact is tangible.
- Job ID
- 10817BR
- Location
- Singapore, Singapore
- Job Family
- Business teams
- Practice Area
- Information technology
- Job Type
- Permanent
- Working Arrangement
- Hybrid
Job description
We have an exciting opportunity for a Operations Engineer to join our IT team, based in A&O Shearman's Singapore Office.
What you will do
The Operations Engineer is responsible for leading and evolving day-to-day IT operations for APAC while driving the adoption of modern, secure, and scalable technologies including the firm’s cloud platforms that enhance legal workflows, fee-earner productivity, and client service. This role combines operational responsibilities with forward-looking technology enablement, ensuring the firm’s core platforms remain highly available, resilient, compliant, and continuously improving.
The Operations Engineer supports and executes the firm’s IT and innovation strategy across infrastructure operations including the firm’s cloud platform which runs many of the firm’s core business services, endpoint management, service management, incident response, and user adoption, while upholding the confidentiality, regulatory, and data protection obligations critical to the legal industry.
- Lead the day-to-day operational management of critical business and legal technology platforms in a fast-paced global environment.
- Drive service reliability, performance and user experience across core systems including collaboration, document management, communication and productivity platforms.
- Partner with technology, security and architecture teams to deliver innovative solutions that meet both global standards and regional business needs.
- Evaluate emerging technologies, lead proof-of-concepts and help shape the firm's technology roadmap through informed recommendations and business-focused decision making.
- Oversee modern endpoint management using Microsoft Intune, ensuring devices remain secure, compliant and optimised throughout their lifecycle.
- Act as a trusted technical advisor to business stakeholders, translating operational challenges into practical technology solutions.
- Lead and contribute to a diverse range of technology projects, from infrastructure and office transformation initiatives to major platform and service upgrades.
- Champion operational excellence by identifying opportunities to improve performance, enhance user experience, strengthen security and drive cost efficiencies.
- Collaborate with global IT teams, vendors and partners to deliver resilient, secure and high-performing technology services.
- Support major incidents, change management activities and continuous service improvement initiatives across a 24/7 international environment.
- Provide technical leadership, mentoring and knowledge sharing to support teams across the organisation.
What you will have
- Experience in IT operations and systems engineering within a complex, networked enterprise environment, with demonstrated thought leadership and knowledge share.
- Demonstrated experience of managing high-severity incidents to resolution, carrying out root cause analysis, implementing preventative measures and resilience strategies.
- Proven experience supporting end users in a service-oriented, customer-focused role, preferably within a professional services or legal environment.
- Strong working knowledge of enterprise systems, Microsoft Infrastructure (e.g. Windows Infrastructures, SQL, AD, Virtualization,etc), cloud platforms, collaboration tools, and modern endpoint management solutions.
- Hands-on experience with modern device management (e.g., Microsoft Intune, Autopilot, conditional access, security baselines).
- Strong understanding of cybersecurity, data privacy, and regulatory requirements relevant to legal services or similarly regulated industries
- Experience working with global teams, effective in engaging and managing stakeholders offshore, and developing strong relationships.
- Experienced managing global, regional and local third-party vendors, holding them accountable to service delivery.
- ITIL v3 Foundation certification or equivalent operational service management experience is preferred.
What we can offer you
To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers
Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.
We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
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The technology you’ll work with
In global IT, you’ll be supported by a modern, enterprise‑grade technology ecosystem designed to enable performance, security and innovation. Our environment brings together best‑in‑class platforms, cloud infrastructure and specialist tools that underpin a leading global law firm. From collaboration and knowledge sharing to advanced security and data capabilities, we ensure our teams have what they need to deliver at pace. Alongside access to the latest technologies, you’ll benefit from strong technical communities, structured learning and ongoing investment in our IT landscape - empowering you to build expertise and drive meaningful impact.
Built to excel
In global IT, excellence is built through a combination of technical expertise, curiosity and a drive to continuously improve. Our strongest performers bring a pragmatic, solutions‑focused mindset and take ownership of delivering high‑quality outcomes. They collaborate effectively across teams, adapt quickly to change and stay focused under pressure. With a clear understanding of how technology enables the business, they balance innovation with reliability. Above all, they are committed to raising standards - contributing ideas, refining approaches and consistently delivering impact in a fast‑moving, high‑performance environment.
- Technically credible
- Solution focused
- Accountable
- Collaborative
- Resilient
- Innovation minded
Why us?
As a leading global law firm, we rely on our global IT function to keep us at the forefront - enabling our people with secure, innovative and high‑performing technology.
Our IT teams play a critical role in ensuring the business runs seamlessly and adapts to change. You’ll work in a collaborative, international environment where your expertise has real impact, supporting lawyers and business teams across the firm.
Shaping your career
You can build a career here with clear expectations, regular development conversations, and ongoing access to training. We tailor development to your role and strengths, helping you build leadership, management, and business skills to reach your potential.
You’ll benefit from a wide range of learning via our platform, supported by regular check-ins through our compass approach to align priorities and development goals.
We support internal progression, including moves that aid growth. Many colleagues explore varied roles, secondments, or international opportunities - so being proactive, owning your development, and sharing your goals is key to making the most of these possibilities.
Your journey, our commitment
We believe recruitment should feel clear, respectful and genuinely engaging at every stage. Our approach is built around open communication, meaningful conversations and giving you a true sense of who we are - how we work, what we value and where you could fit. We ask for professionalism and openness in return. It’s a partnership, grounded in trust and transparency, designed to help you make confident, informed decisions about your career while enabling us to get to know you at your best.
EXPLORE OUR CANDIDATE CHARTERBenefits
Our range of benefits is designed to meet your changing needs, providing support for physical, mental and financial well-being. We regularly review our reward and benefits programs to ensure they remain relevant and competitive. We believe it’s important for our people to share in the success of the firm and be recognized for their contributions. We do that through a range of salary, discretionary bonus plans and market-competitive benefits.
Our benefits packages vary by location but are guided by the same global principles:
Health and wellness
Access to check-ups, insurance cover, extra support when needed, and well-being platforms.
Remuneration and rewards
We recognize contribution to client work, or business teamwork, as well as to the firm and the community. We share the financial success of the firm in a fair and transparent manner.
Financial benefits
We look to provide financial peace of mind, which can include insurances, assurances, and saving for retirement (market-dependent.)
Family and lifestyle
We aim to support you in managing your demands and commitments effectively alongside your working life, as well as providing perks and discounts to assist with travel, fun and well-being.
Learning and development
We invest in your performance and progression by giving you access to top-quality training and development through an ongoing blend of structured and informal learning opportunities.
Social impact
With us, you’re encouraged to volunteer your time and skills, whether you’re a lawyer or business professional, junior or senior. You’re free to choose a cause that matters to you, or to support our chosen global charity.
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