A&O Shearman
Working at A&O Shearman
Working at A&O Shearman Culture and benefits Training and development Candidate charter Ways of working
A&O Shearman
Technology that powers global performance
Global IT at A&O Shearman is driving the technology that underpins a leading international law firm. Our strategy is centered on creating a connected, forward‑looking environment where secure, high‑performing platforms enable people to work seamlessly across our global network. We combine deep technical expertise with a sharp focus on business outcomes - ensuring technology is not just reliable, but a true enabler of growth and innovation. From cloud and infrastructure to data and security, we are continuously evolving our technology landscape to meet the demands of a fast‑paced, global business. It’s an environment where ideas are valued, standards are high, and impact is tangible.
- Job ID
- 11136BR
- Location
- Belfast, United Kingdom
- Job Family
- Business teams
- Practice Area
- Information technology
- Job Type
- Permanent
- Working Arrangement
- Hybrid
Job description
What you will doThe Service Reliability Engineer is accountable for improving the reliability, observability and operational resilience of cloud-hosted services. The role focuses on monitoring, early issue identification, cloud engineering and automation, using tools and practices such as Bicep, Azure DevOps, GitHub and Ansible to support consistent, repeatable and well-governed service operation.
The role involves:
- Monitoring, observability and alerting across cloud infrastructure, platform services and supported application environments;
- Cloud engineering and automation, including Infrastructure as Code, deployment pipelines, configuration management and standards-led delivery; and
- Promoting service resiliency through proactive issue identification, operational insight, automation and continuous improvement.
- Improve the reliability, resilience and performance of cloud-hosted services through monitoring, observability and automation.
- Design and enhance monitoring, alerting and operational dashboards to provide real-time insight into service health and performance.
- Support and develop Azure cloud platforms, working across infrastructure, networking, identity and platform services.
- Implement Infrastructure as Code and automation solutions using tools such as Bicep, Azure DevOps, GitHub and Ansible.
- Investigate incidents, identify root causes and drive continuous service improvements through automation and operational excellence.
- Collaborate with engineering, infrastructure and support teams to improve operational standards, service supportability and platform resilience.
- Provide technical expertise in cloud engineering, reliability engineering and observability best practices.
- Contribute to the delivery of scalable, secure and highly available cloud services across a global technology environment.
- Promote modern engineering practices, including source control, CI/CD pipelines, Infrastructure as Code and automated configuration management.
- Create and maintain operational documentation, support guides and technical standards to enable effective service support.
What you will have
Business Competencies
- Strong analytical and problem-solving skills, with a logical approach to issue identification, diagnosis and service improvement.
- Technically curious, with an enthusiasm for understanding a broad set of systems, technologies and operational domains.
- Ability to interpret monitoring data, identify patterns and translate operational insight into meaningful improvement activity.
- Ability to make sound decisions under pressure and support effective incident response.
- Strong commitment to service reliability, operational resilience and excellent customer service.
- Commercial acumen, including an understanding of IT service costs, cloud consumption and how technology adds value to the business.
- Ability to promote technical standards, automation and reliability practices using clear, business-friendly language.
- Personal credibility; highly self-motivated self-starter who will undertake all activities to the highest professional standards.
- Excellent communication skills, both orally and written.
- Ability to operate within a wider team where there may be ambiguity and conflicting priorities.
- Ability to build effective working relationships across a diverse set of internal teams and influence the adoption of monitoring, automation and cloud engineering standards.
- Experience of working in a global environment across international locations with an appreciation of multiple cultures.
Knowledge
- Practical knowledge of SRE principles, observability, incident response, problem management and operational resilience.
- Detailed practical knowledge of Microsoft Azure infrastructure and platform services, including monitoring, diagnostics, RBAC, networking and automation.
- Knowledge of Infrastructure as Code, source control and pipeline-based delivery using tools such as Bicep, Azure DevOps and GitHub.
- Knowledge of configuration management and automation tooling such as Ansible.
- Expected to develop a broad understanding of the technologies, systems and business working practices used by A&O Shearman.
Experience
- Minimum 4–5 years’ IT experience with at least 2 years’ experience in a cloud operations, infrastructure, platform engineering, SRE or 3rd line support role.
- Experience of monitoring, alerting, incident investigation and operational issue identification in a complex technology environment.
- Experience of using or implementing monitoring using Elastic is desirable.
- Experience using or supporting automation and delivery tooling such as Bicep, Azure DevOps, GitHub and Ansible.
- Experience working with diverse internal teams to improve service supportability, resilience and operational standards.
- Experience of working in an ITIL environment.
#LI Job Code - Manager
The technology you’ll work with
In global IT, you’ll be supported by a modern, enterprise‑grade technology ecosystem designed to enable performance, security and innovation. Our environment brings together best‑in‑class platforms, cloud infrastructure and specialist tools that underpin a leading global law firm. From collaboration and knowledge sharing to advanced security and data capabilities, we ensure our teams have what they need to deliver at pace. Alongside access to the latest technologies, you’ll benefit from strong technical communities, structured learning and ongoing investment in our IT landscape - empowering you to build expertise and drive meaningful impact.
Built to excel
In global IT, excellence is built through a combination of technical expertise, curiosity and a drive to continuously improve. Our strongest performers bring a pragmatic, solutions‑focused mindset and take ownership of delivering high‑quality outcomes. They collaborate effectively across teams, adapt quickly to change and stay focused under pressure. With a clear understanding of how technology enables the business, they balance innovation with reliability. Above all, they are committed to raising standards - contributing ideas, refining approaches and consistently delivering impact in a fast‑moving, high‑performance environment.
- Technically credible
- Solution focused
- Accountable
- Collaborative
- Resilient
- Innovation minded
Why us?
As a leading global law firm, we rely on our global IT function to keep us at the forefront - enabling our people with secure, innovative and high‑performing technology.
Our IT teams play a critical role in ensuring the business runs seamlessly and adapts to change. You’ll work in a collaborative, international environment where your expertise has real impact, supporting lawyers and business teams across the firm.
Shaping your career
You can build a career here with clear expectations, regular development conversations, and ongoing access to training. We tailor development to your role and strengths, helping you build leadership, management, and business skills to reach your potential.
You’ll benefit from a wide range of learning via our platform, supported by regular check-ins through our compass approach to align priorities and development goals.
We support internal progression, including moves that aid growth. Many colleagues explore varied roles, secondments, or international opportunities - so being proactive, owning your development, and sharing your goals is key to making the most of these possibilities.
Your journey, our commitment
We believe recruitment should feel clear, respectful and genuinely engaging at every stage. Our approach is built around open communication, meaningful conversations and giving you a true sense of who we are - how we work, what we value and where you could fit. We ask for professionalism and openness in return. It’s a partnership, grounded in trust and transparency, designed to help you make confident, informed decisions about your career while enabling us to get to know you at your best.
EXPLORE OUR CANDIDATE CHARTERBenefits
Our range of benefits is designed to meet your changing needs, providing support for physical, mental and financial well-being. We regularly review our reward and benefits programs to ensure they remain relevant and competitive. We believe it’s important for our people to share in the success of the firm and be recognized for their contributions. We do that through a range of salary, discretionary bonus plans and market-competitive benefits.
Our benefits packages vary by location but are guided by the same global principles:
Health and wellness
Access to check-ups, insurance cover, extra support when needed, and well-being platforms.
Remuneration and rewards
We recognize contribution to client work, or business teamwork, as well as to the firm and the community. We share the financial success of the firm in a fair and transparent manner.
Financial benefits
We look to provide financial peace of mind, which can include insurances, assurances, and saving for retirement (market-dependent.)
Family and lifestyle
We aim to support you in managing your demands and commitments effectively alongside your working life, as well as providing perks and discounts to assist with travel, fun and well-being.
Learning and development
We invest in your performance and progression by giving you access to top-quality training and development through an ongoing blend of structured and informal learning opportunities.
Social impact
With us, you’re encouraged to volunteer your time and skills, whether you’re a lawyer or business professional, junior or senior. You’re free to choose a cause that matters to you, or to support our chosen global charity.
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