Job description

Agency applications will not be considered

A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Role purpose

The IT analyst in Antwerp serves as the first line of technical support, handling incident resolution and service requests to maintain seamless IT operations. In addition to troubleshooting hardware and software issues, the analyst plays a key part in broader regional IT initiatives throughout Belgium and offers backup support to the Brussels office.
The position further encompasses a supporting function in overseeing the office’s audiovisual systems and assisting with the day-to-day management of the local network infrastructure. Finally, the analyst helps business-service teams administer and maintain their technical setups within the Antwerp location.

What will you do

• You will be responsible for the correct follow-up and escalation of service desk tickets and requests (new joiner, leaver, etc).
• You will deliver professional desk side support to the employees and clients of the firm.
• Your hands-on support will ensure the smooth organisation of meetings and events.
• You will be involved in the onboarding of new joiners and will guide new users through the setup of our systems and devices.
• With your strong organisational skills you keep the device rental inventory up to date.
• You will join a dedicated team and gain expert knowledge on our internal support systems.

Who we are looking for

• You are service minded and enjoy customer contact.
• You are proficient in English as well as Dutch.
• You have a strong affinity with technological innovation.
• You have a good knowledge of Microsoft Office 365 as well as the Microsoft Azure environment.
• You are open to a flexible schedule and take pride in going the extra mile for your customers.
• You like to work in a highly professional and demanding environment.
• You demonstrate a flexible approach to your work and possess excellent organisational skills.
• You show an ability to work alone or as part of a team.
• You manage to prioritize, work under pressure and meet deadlines.
• You possess experience with Cisco Call Manager, iManage and audio visual equipment is a plus.

What we can offer

• a competitive salary
• flexible benefits via a flex income plan (e.g. extra holidays, bike lease, insurances)
• full public transport reimbursement and additional commuting allowances
• an hybrid working model with homeworking allowance and full IT equipment
• meal vouchers of 10€/day
• an iPhone with subscription
• overtime compensation
• extensive learning and development programmes, coaching and language training
• a full insurance package:
  • comprehensive health coverage including hospitalisation for you and your family
  • life, pension, accident and disability insurance
  • business travel insurance

In addition, we offer a work environment designed to support both performance and wellbeing:

• We provide a modern, purpose-designed office space, with a mix of collaborative areas and quiet working zones.
• We offer technology and infrastructure that support flexible and hybrid working.
• We have an in-house café with a barista.
• We provide access to a gym and optional personal training.
• We organise regular social events and team activities, fostering a strong community culture.
• We support flexible and hybrid working arrangements, depending on business needs and team requirements.

Application process
We are committed to creating an inclusive environment where everyone can thrive and welcome applications from all eligible candidates.

We invite you to submit your application via the online tool available on our careers website (www.aoshearman.com/careers). Please note that applications submitted by email will not be considered.

To support your application, kindly upload your CV and cover letter (in English). Only complete application files can be taken into consideration.

As part of our recruitment process, and in order to comply with our legal obligations and internal policies, we require successful candidates to undergo a background screening. The screening also involves providing information on your criminal history through a separate private statement. We will only process information that is necessary and relevant to the position you are applying for. Access to this statement will be strictly limited to the local recruitment officer responsible for your application. Your backgroundscreening data will be deleted at the latest six months after receipt. Please see our data privacy notice for more details. If you have any questions, feel free to contact HRBelgium@aoshearman.com.